Returns,
made simple.
Wrong fit, wrong part, or just changed your mind? No stress. Here's how to send it back in a few clear steps.
Return window
30 daysFrom the date you receive it
Return shipping
Paid by youYou arrange and cover postage
Condition
UnusedOriginal packaging, tags on
01
How to return your order
1
Check it qualifies
Within 30 days, unused, and in the original packaging. If that's a yes, you're good to go.
≤ 30 days · unused · original packaging
2
Email or WhatsApp first
Get in touch with your order number and what you're sending back. We'll confirm before you post.
Important
3
Pack it properly & include your order number
This is the one we really need you to get right. Without an order number inside the parcel, we can't match the return to you and your refund will be delayed.
- Original packaging, undamaged
- Order number written on a note inside
- Your full name on the note
- All parts and tags included
No order number = no refund until we identify it
4
Post it tracked
Send it to our returns address using a tracked service. Keep your receipt until your refund lands.
Tracked postage recommended
5
We check it in
Once it arrives we inspect the item to make sure it's unused and complete. Usually 1 to 2 working days.
1–2 working days to inspect
6
Refund hits your card
We refund to your original payment method. Most banks show it within 3 to 5 working days.
3–5 working days to your account
02
The policy, in plain English
Returns policy
Here's what you need to know.
Short version, no jargon.
- You have 30 days from the day your order arrives to start a return.
- Items must be unused, in their original packaging, with all tags still attached.
- Return postage is on you. We don't cover it for change-of-mind returns.
- Refunds go back to the original payment method, not store credit.
- If your item arrived faulty or damaged, that's on us. Email us and we'll sort it.
Heads up before you post
If the item comes back used, damaged, or without its original packaging, we won't be able to refund it. You'll need to cover postage to get it sent back to you.
03
What you can and can't return
You can return
- Unused items in original packaging
- Items with all tags still attached
- Anything within 30 days of delivery
- Faulty or damaged items (we'll cover postage)
You can't return
- Used or fitted items
- Items without original packaging
- Orders older than 30 days
- Final sale or custom items
04
Where to send it
Return address
Precision Returns
Unit 2 Pacemanor
Bellbrook Ind Estate
Uckfield, East Sussex
TN22 1YA
Unit 2 Pacemanor
Bellbrook Ind Estate
Uckfield, East Sussex
TN22 1YA
Get in touch
Email: info@precisionkart.co.uk
Phone: +44 7914 567321
Replies within 24 hours
Mon to Fri, 9am to 5pm GMT
Phone: +44 7914 567321
Replies within 24 hours
Mon to Fri, 9am to 5pm GMT
05
Common questions
How long until I get my refund?
Once your return reaches us, we inspect it within 1 to 2 working days. After that the refund hits your original payment method in 3 to 5 working days, depending on your bank.
Can I exchange instead of refund?
We don't do direct exchanges. The cleanest way is to return the original item for a refund and place a new order for what you actually want.
What if my item arrived faulty?
Email info@precisionkart.co.uk with your order number and a photo of the issue. If it's a fault on our end, we'll cover return postage and sort a replacement or refund.
What happens if I forget to include my order number?
We'll do our best to match it up using the sender name and address, but it slows everything down. To keep your refund quick, always pop a note inside the parcel with your order number and full name.
Can I return a sale item?
Yes, unless it's marked as final sale or custom. Standard 30-day, unused, original-packaging rules still apply.
